Are you a team player with passion and drive, adding a solution-orientated and positive mindset – then consider Metacom as an employer of choice.
Want to join our team? Send through a well thought out motivational letter along with your summary CV and we will take your submission into account when looking for suitable candidates, who will make an impact in delivering “The Metacom Way”.
- Freedom with responsiblity
- Innovation with focus
- Entrepreneurialism with rigour
- Teamwork and respect
Support Centre Agent
We require candidates with a technical background to provide online and telephonic service and support to external customers and to assist internal business partners. The successful candidate must be focused and equipped to provide an outstanding customer service experience.
Duties would include, but not limited to:
- Providing technical support by identifying, analyzing, and responding to customer requests, complaints, queries effectively.
- Logging of all incoming and outgoing calls and maintaining the call center database.
- Do follow-up courtesy calls to customers to gauge satisfaction levels and/or deal with customer queries.
- Provide administrative support by gathering information for statistical reports.
- Remote assistance to Field Technicians with installing, removing and fault-finding routers and other devices and peripherals.
Minimum requirements:
- Senior Certificate or equivalent.
- A technical related certificate/qualification (A+, N+, etc.)
- CCNA is advantageous.
- A minimum 1 years’ experience in a Internet Service Provider support center environment.
- Excellent computer literacy with the ability to learn new programs quickly.
- An understanding of Internet technology and networking fundamentals.
- An understanding of network implementations, operations, security, and troubleshooting.
- Knowledge of basic network protocols and installation, configuration, and support of routers.
- Must have own transport as the position involves shift work.
Key Knowledge:
- TCP/IP, UDP, HTTP, DNS, SMTP, FTP
- Subnetting
Personal Attributes:
- Must have a vibrant and friendly personality at all times.
- Must have the ability to create the ultimate customer experience by delivering optimal customer service.
- Able to communicate fluently and effectively (written and verbal)
- Must be flexible and able to work shifts.
- Excellent analytical and problem-solving ability.
- Pay attention to detail, be deadline driven and passionate about customer service excellence.
- Must be able to use initiative and have a strong sense of integrity.
- Must be able to function well under pressure and maintain a positive attitude.
- Have the ability to work within a team, but also independently.
Should you meet the above requirements, forward a detailed CV with contactable references to careers@metacom.net
Metacom offers a highly rewarding role with substantial growth opportunities, as well as exciting benefits - Pension, Group Life Cover, Medical Aid and more.
