Metacom Online

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our services

Insight into network performance. Online access to
real-time status, alerts, usage and other data.

Metacom Online is a comprehensive online platform that provides visibility to our Support Service Centre (SSC) team as well as our clients, on the performance of the network. Metacom monitors each remote SD-WAN site on our network and pro-actively applies remote corrective action in the event of downtime. For our clients who elected Metacom’s onsite support SLA, we extend the remote management to also include pro-active site visits and hardware related repairs as and when required.

Metacom Online provides the following real-time information:

Uptime Dashboard
Site Data
Uptime Graphs
Latency Graphs
Data Utilisation Graphs
Usage Notifications
Usage Caps
Alert Views

Our customers can set usage alerts and even caps to prevent unexpected spend on data services. Graphs may be extracted
for reporting purposes.

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