Support Services

All our services and solutions are supported by the Metacom Support Service Centre (SSC). The team will take care of roll out project requirements, facilitating professional deployment of new hardware and services. Roll out & project progress is constantly communicated through detailed progress reports and quality assurance.

After a successful roll out, Metacom will maintain and support each element of the end-to-end solution, ensuring superb uptime. Our clients have full visibility of the process through an integrated ticketing system, coupled with our unique on-line dashboard, Metacom Online - providing you with real-time insight into your network and usage thereof.

We pride ourselves on our rapid response to client requirements and believe our client references will attest to our unwavering commitment to making our clients radically successful.

Together with the SSC team, we have a team of Field Technicians and a dedicated team of Support Engineers in place to support and maintain Metacom hardware and services.

Our Support Service Centre is available 365 days per year.