Are you a team player with passion and drive, adding a solution-orientated and positive mindset – then consider Metacom as an employer of choice.
Want to join our team? Send through a well thought out motivational letter along with your summary CV and we will take your submission into account when looking for suitable candidates, who will make an impact in delivering “The Metacom Way”.
- Freedom with responsiblity
- Innovation with focus
- Entrepreneurialism with rigour
- Teamwork and respect
JOB DETAILS
Job Title
Junior Field Application Engineer
Department
Business Development
Location
Remote / Hybrid
Cape Town, South Africa
Junior Field Application Engineer
We are seeking a presentable candidate as a Junior Field Application Engineer to work within the
Business Development team to support technical solutions and successfully implement them for our
customers as well as providing level 4 support, product and solution training, testing and
implementing proof of concepts and assisting with all new products and solutions. The successful
candidate will be the link between business development, engineering, the customer and support.
Duties would include, but not limited to:
- Provide internal support to colleagues with the investigation of software, hardware, networking and system related problem on existing and new products or solutions
- Testing new products and solutions, including Hardware, Networking, Software and Firmware
- Fault finding problems on returned products and documenting the test results
- Providing level 4 support to clients as required
- Providing direct client support on functional software, hardware operations and networking solutions
- Provide and assisting with product integration and implementation in-field as required
- Creating and assisting with the composition of Technical Documentation
- Providing training and handover on new products and solutions
- Being on stand-by afterhours for escalated support queries
Minimum Requirements:
- Relevant Engineering / Information Technology Degree or Diploma
- Solid experience and understanding of LANs and WANs
- Minimum 3 years relevant working experience
- Valid driver's licence with own reliable transport
Desirable Skills:
- Linux experience
- MCSE certification
- CCNA
- Remote support tools
- Software testing methodologies
- UniFi Experience (UEWA Certified beneficial)
Desired personality traits:
- Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
- Have the ability to work within a team, but also independently
- Take responsibility for staying up the date with the latest trends and developments
- Be willing and keen to share information
- Have good communication skills
- Have a natural tendency to be self-driven and highly self-motivated with a sense of pride in their work
- Show initiative
- Have a strong sense of integrity, and is open, honest and ethical in everything they do
- Be able to learn and apply new development tools quickly and efficiently
- Be able to accept constructive criticism
- Be prepared to travel locally and on occasion internationally, sometimes at short notice
Should you meet the above requirements, forward a detailed CV with contactable references to careers@metacom.net
Metacom offers a highly rewarding role with substantial growth opportunities, as well as exciting benefits - Pension, Group Life Cover, Medical Aid and more.
